We accept orders worldwide. 

If your order has not been processed yet, you can cancel your order from your account under ‘orders’ tab. From there you can view or cancel your order. Order can not be canceled/returned once the order has been processed. Please contact our support team if you have any further questions via Telegram or WhatsApp at +1(248)533-0856 or by emailing us at info@qultim.com

No, sales are final and can not be returned. 

We are applying comprehensive quality control tests on our products. Since we don’t have the chance to control each product, you may face with a problem stemming from the supplier. In this case, please contact us at info@qultim.com or via Telegram or WhatsApp at (248)533-0856 and we will do our best to resolve any issue. You can apply for a return or exchange of the defective item(s) within 14 days after delivery of the product. Defective item(s) must be shipped back within the 14 days after delivery of the order.

The end customer (Buyer) are responsible for any fees incurred.

Packages delivered internationally may be subject to customs duty. In this case, customs officials will inform you about how to receive your order. Customs duty may vary according to your order and shipping country. It is the responsibility of the customer to pay duty on any order subject to customs clearance. 

Shipping fee is calculated based on the order weight. You can view shipping fee on the checkout page.

We process orders in the first 24-48 hours from receiving them. Shipment of orders can take up to 5-10 business days.

After you complete your order, a tracking number will be sent to the email provided in the order. You can also find the tracking number by visiting your account page by clicking Here. 

No, product prices do not include shipping fee.

We work with the best courier services in the world. This shipping company varies depending on the Shipping Country. Our Main contracted Shipping companies include: 

-DHL

-Fedex

-Aramex

We accept the following payment methods:
American Express, PayPal, Credit Card, Debit Card. These methods have a surcharge fee.
We do accept payment via bank transfer. This method do not have a surcharge fee.

A surcharge, also known as checkout fee, is added to a product regular price when a customer pays with a credit card or debit card.

You can avoid surcharge fee by using the “Direct bank transfer” pay option. 

Unfortunately, we don’t provide Cash on Delivery options at the moment. However, there are different payment safe and convenient methods available.

Products you purchase will be shipped from our warehouse in Istanbul after a strict quality inspection. We select our products by two criteria: Quality and Price. We offer our customers the best quality in the Turkish market along with a huge price advantage compared with the suppliers you know. We do that by our robust connection with manufacturers and suppliers.